There is a lot of terminology used in logistics, one being ‘last-mile delivery’. This refers to the last part of the journey of a consignment as it is delivered to its final destination. Let’s take a closer look at last-mile delivery, and how your business can ensure that it runs smoothly.
The Last-Mile Logistics Process
When a customer orders products from an ecommerce business, they are usually stored in a warehouse. Many steps in the logistics chain have already occurred to get these goods to their storage facilities, where they are picked to order before being sent out to the customer’s address.
This last-mile part of the process is a key element in a product’s journey. There are various ways that the delivery can happen, such as using a same day courier Liverpool or a two-man delivery nationwide for heavier goods.
Last-Mile Challenges
It can be difficult to organise last-mile deliveries as customer addresses may be spread out over a wide area, as well as having the daily challenges of busy streets, traffic and delays. One solution to this is to use a dedicated courier service that offers same day deliveries. You can find out more about these types of services from websites such as https://allaboutfreight.co.uk/same-day-courier/liverpool/ .
Another solution is to use parcel collection points, where customers can pick up their order from a designated shop or locker. This means that delivery drivers only have to visit a few destinations to drop off their consignments, rather than multiple addresses, saving time and avoiding delays.
According to Urban Health, it is last-mile deliveries that create the most impact on residential areas when it comes to air pollution, so using parcel pickup points can help contribute to a healthier environment too.
When we receive a parcel to our door, we don’t often stop to think about the last-mile process and the logistical effort it takes to get goods from point A to point B. As more innovative solutions are found, not only will it improve our experience as a customer, but it will also help businesses improve their logistical operations.
